Anonymous
map-marker Dallas, Texas

Worst mattress ever.

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I am sleeping on my couch. I have a 4 sag in the mattress less than 1 minute of laying down. (I weigh 145 lbs)My dogs (chihuahuas,9lbs) roll down into me all night long and struggle to get out of the hole.
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User's recommendation: SLEEP NUMBER.

Tom M Ynp

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Verified Reviewer
| map-marker Tampa, Florida

Less tan two months middle of the mattress sagging

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Purchased S&F mattress Estate Lux medium for $3.3K. In less than two months the middle of the mattress sag so bad making it so hard to sleep on it. According to their site, there is a 120-day trial period. They kept asking me to send pictures of the mattress. So far I have sent 15 pictures in three different days and still waiting. Nothing has been done yet. Don't waste your money on S&F mattress.
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User's recommendation: I would not recommend S&F mattress to my friends.

Alger Wee
map-marker Cambridge, Massachusetts

No mattress w/delivery

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Idk why the customer service lady sent me this sight ya I was disappointed that I get 1/2 my order when I was promised them together and now I sleep on the floor but No Big Deal!! If they send everyone this sight for a mix up it most likely will be extremely full.
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User's recommendation: Customer service shouldn't give this sight out of the person Never received the mattress also she was so rude she gave me the wrong # to the delivery Co.so basically she needs a new job one that likes to play games

Anonymous
map-marker Erie, Pennsylvania

Impossible to talk to someone and ask some questions. For the $$$ of this mss as stress your service is terrible

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Sagging in center of mattress. Very disappointed in quality. Warranty completed you should have proof purchase on file
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Mary L Rsl

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Verified Reviewer
| map-marker Windsor, Ontario

MATTRESS WARRANTY

Don't buy their mattresses. They claim they have a 10 year warranty which is not true. When you have a problem, they deny the claim. Will never buy another mattress from them or Ashley Furniture again.
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Loss:
$2500
Cons:
  • No warranty as claimed

Preferred solution: A TOTAL REPLACEMENT!

User's recommendation: DO NOT BUY!!!

Featured
Lisa D Dhf

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Verified Reviewer
| map-marker Norfolk, Virginia

Company refuses to stand by warranty

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I bought a stearns and foster mattress in November of 2012 I have all the tags on the mattress. I have tried to speak with the companies. This mattress has destroyed my back. It has brought me health issues. Of medical bills. I will send them the bills The mattress is marked 8/12. I pd over $1600 I just a credit for a new mattress.. They refused to help me CUZ I don't have the receipt/ business is closed, I don't hold receipts for almost 10yrs. They have a 10yr warranty. It almost over. I need to send to attorney general office this complaint. Thank you
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User's recommendation: Don't buy these mattress. You will have health issues

1 comment
Guest

Get over it

Keslie Dfe
map-marker Miami, Florida

Please call me 516-650-****

A purchase in 2015 replaced 2017 again in 2019 and now ready for replacement again approved why should I have to delivery & disposal fee -already pain 3 times, I am a senior and handicap have some compassion Claim TS167****-XOZO
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Lisa D Dhf

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Verified Reviewer

It is hard to get anyone to answer

This expensive mattress has sunk and sagged. It has damage to my back, legs, and yes my bladder. My Dr has informed me to.use a air mattress until this is solved. For the longest time I never thought it was my mattress until 4 Dr's told me the same thing. A mri proved it. I may need surgery. I need to have this stearns and foster removed from home I am still within the 10 yr warranty. Please email me ldelbianco2011@***.com
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Loss:
$1600
Pros:
  • Looks beautiful
Cons:
  • Warranty not what is advertised
  • Back problems and then some

Preferred solution: Full refund

User's recommendation: Don't let your back be broken by a mattress.

Brance Dse
map-marker Myrtle Beach, South Carolina

Refund no help. Don't buy from them!

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We bought a stearns and Foster mattress in May 2022. After a week of sleeping on it indentations appeared on both sides. I called Stearns and Foster to have it returned. Since then nobody answers my call nor was a pick up date scheduled. My only option is to call the bank and request to have the money returned. July 1st or get the lawyer involved.
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User's recommendation: Do NOT buy from them. False advertisement and poorly made.

Anonymous
map-marker Miami, Florida

Not pleased

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I contacted the company Stearns Foster because for the second time the mattress went wrong with only 3 months of purchase they informed me that I had to solve it with the store that sold it to me and the store tells me that it is with them this is a shame truth is not a company of respect
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Anonymous
map-marker Brooklyn, New York

I’m very disappointed with them

I called them n I asked to speak to a supervisor she told shes not gonna transfer me to a supervisor.She hung up the phone on me.that was very disrespectful
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Emma Lee

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Verified Reviewer
| map-marker Knoxville, Tennessee

I want this to be pick up now and returned

Mattress and platform Was suppose to be free with purchase I already own a sterns and foster but this was a second purchase But with the platform can be felt through the mattress So want to return the mattress I love my other purchase but this totally unexceptionable On top all of this I myself financed the purchase and they put in my husband name on the receipt It was financed in my name
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robert a Awm

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Verified Reviewer

Desperation

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These mattresses are wonderful for back problem, however they also create back problems. I notice on all their descriptions they conveniently leave off the mattress weights. I had to lift one of these today and I'm thinking it was 300 pounds. A double hernia special, for sure'
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User's recommendation: Hire a crane

Irene M Gnj

Mattress problem

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the poorly constructed mattress it is a Sealy sold by mattress one who went out of business
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Preferred solution: replace the mattress

User's recommendation: never buy a mattress from Mattress One Bought a sealy last may and it has a hump in the center makes you feel like you are sleeping on a hill!

Ann M Dnx

Charity help for elderly cancer patient who need a bed

Need mattress for a cancer patient. Elderly couple in need of a mattress and box spring. 75yr old wife, 66yr old husband, disabled. In treatment at the st claire cancer center in St. Louis Missouri. Wife had back surgery, brain surgery, neck surgery. Please help with stearns and foster mattress. Thank You, Ann
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Pros:
  • Good mattress

Preferred solution: Deliver product or service ordered

Ed S Qmk

Mattress problem

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First thing I noticed when the new SF mattress was put on the existing bed was a 4" gap at the footboard side. What the *** Measured the mattress and it appears to be 2" shorter than expected. Is it defective? Have an adj base and in the sitting position my fee hit the footboarid ( I'm only 5'-8"). What a dissapointment!! Like to return and buy some other brand but it looks like in stuck with this pos.
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Cons:
  • Too short

Preferred solution: Let the company propose a solution

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