Stearns And Foster
Stearns And Foster Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stearns And Foster has 1.9 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Stearns And Foster to a friend or colleague.
- Rating Distribution
Pros: Good mattress, Looks beautiful.
Cons: Bad customer service, Inferior fabrics and covers, Poor quality.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stearns And Foster has 1.9 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Stearns And Foster to a friend or colleague.
- Rating Distribution
Pros: Good mattress, Looks beautiful.
Cons: Bad customer service, Inferior fabrics and covers, Poor quality.Recent recommendations regarding this business are as follows: "Run- far far away! Terrible company they do not stand by their shoddy products.", "Don't buy again Stearns and foster!", "Avoid this company - choose Hotel Collection at Macy’s or a more responsible brand.", "Turn around and run towards another brand. These people will not help you and don’t care how you feel about that.", "Don’t buy Stearns and Foster luxury mattresses".
Most users ask Stearns And Foster for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Stearns And Foster Reviews
"Horrible Mattress and Scam Warranty"
Purchased an estate euro pillow top firm mattress and received it in September 2024. Fast-forward to October 2025, and the mattress is sagging. Submitted for a...
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Verified Reviewer |
Wyoming, Ohio
Torn mattress cover not important to Stearns & Foster
This company refused to fix a defective mattress. Reviews suggest this is not a one off problem and that the company is well aware of.
Read the reviews from others. You will quickly see a pattern that shows poor management as well as a system designed to avoid accountability, always at the expense of customers who want nothing more than a mattress made to a standard befitting the price tag.
Don’t take your chances. You spend a lot of your time on your mattress.
It is 5 inches thick and was placed on the mattress the day of arrival. When I took the cover off the topper, I began the laundering process and happened to sit at the right side head of the bed. I was looking at the mattress and noticed a tear in the cover. I did a double take and looked again.
The cover has literally never been touched by any people, and nothing has rubbed against it. The mattress topper protects it from any contact. I contacted Stearns & Foster to file a warranty claim. They said they would not cover it and didn't think it was important enough to elicit a complaint.
I asked how it could be fixed. I asked how I could prevent the tear from spreading. Their only response was that they weren't helping me. After repeated requests for help stopping the tear from spreading, they ceased all contact with me.
I now have a supposedly luxury $2,600 mattress that I won't even sleep on because I'm considering legal action against the company. Not a single member of their executive team would even bother responding to my repeated emails and instead offered only lackeys to tell me they weren't taking responsibility for the failure of their mattress cover. My advice to anyone considering Stearns & Foster is to reconsider. Run in the opposite direction.
A mattress cover should not tear if it hasn't even been touched, especially on a $2,600 mattress. This is not a luxury product. This is junk.
The cover they use looks like gauze, slightly more durable than a good paper towel. The company should be ashamed of itself and should cease using the term luxury when describing its product.
- Inferior fabrics and covers
- Bad customer service
- Poor quality
Preferred solution: Either a replacement or cost to cover cover repair on that side. An apology.
User's recommendation: Turn around and run towards another brand. These people will not help you and don’t care how you feel about that.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lake Worth, Florida
Horrible Mattress and Scam Warranty
Today, I received an email from Mattress Firm offering me a 20% off coupon to buy another mattress. The coupon is not good for any name brand mattress they sell.
I emailed back to ask for an escalation to help to resolve this claim with the manufacturer and was sent an auto reply that my case was closed. There is literally nowhere on their website that gives me direct contact information for customer service to deal with this. Below is the text of the email that got bounced back:This is not acceptable. The mattress has collapsing side rails and the inspector told me that it was faulty and should be replaced.
This mattress has broken down after only a year of normal use. I would like to escalate this issue please. Mattress Firm should stand behind the product sold and advocate to the manufacturer on our behalf. This was not a cheap investment and it’s unconscionable to deny a claim for a product that is legitimately faulty.
Please review the report from Mattress Marshals. Inspector Alex Szalay performed the inspection on 11/19/25. We want a credit for the mattress and a new one to replace it.
Please have a supervisor contact me at their earliest convenience. Thank you
Submitted for a warranty inspection, paid $79.99 for it! The inspector told me straight out that this series of mattresses has lots of problems, and he sees many claims. Our mattress has sagging side rails on both sides. He said it should be replaced.
Well, today I received an email with the warranty claim determination that states it did not meet the threshold for body impressions to get warranty replacement. This mattress literally has sagging side rails. We are still paying off this awful mattress, and we are in pain sleeping on it every night. Stearns and Foster has horrible customer service.
This 10-year warranty is a scam. I will never purchase one of their mattresses ever again.
- Bad customer service
- Shoddy product
- Scam warranty
Preferred solution: Full refund
User's recommendation: Run- far far away! Terrible company they do not stand by their shoddy products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wyoming, Ohio
Even management is not helpful - I’m out $2,500!
Avoid making purchases from this company. They are dismissive, rude and do not stand behind their product.
Tear in mattress cover after 7 months. Company refuses to help, ignores all emails, and wont even suggest a fix.
Executives silent.
New mattress covered with mattress topper has a tear. Never in contact with people. Could not bave been caused by me. The Stearns & Foster Estate firm pillowtop queen mattess is unusable because the tear will spread down the mattress exposing the contents of the mattress.
They say they have no responsibility to correct this and that the cover is not a functioning part of the mattress.
Now refuse to answer phone calls and answer emails. Terrible company.
- Poor quality
- Terrible after sales support
- Poor management
Preferred solution: Full refund
User's recommendation: Avoid this company - choose Hotel Collection at Macy’s or a more responsible brand.
Miami, Florida
Pissed off customer
You're not even able to talk to customer support. And if you do, they will not be able to help you with anything under the warranty. 10 months, mattress and zero warranty or help!
Preferred solution: Having problems with my Mattress 10 months old
User's recommendation: Don't buy again Stearns and foster!
Want to know the price range for the queen size mattress.
Im showing around to purchase a queen size mattress. The adds on the mattress quipped my attention. It looks prospective.
Wilmington, Delaware
My 4,000$ sterns and foster is second cause first dented so deep, I have pain all over every morning
I thought when the first lux mattress Stevens and foster from Boscovs had sunk and they brought a new one that the 4,000 bed would be great I have pain every morning from the mattress, its unplugged but feels like its running electric thru me and I hurt every morning. I am going to call the company, I dont want a replacement, Id never get another Stearns and Foster!
User's recommendation: Don’t buy Stearns and Foster luxury mattresses
Seattle, Washington
The stem and foster bed that we bought is terrible. Our neck hurt our back hurt our legs hurt hip hurt, and we are senior citizens and there’s nothing no one’s willing to do to help they will not exch
The bed that we bought from Sturman Foster is terrible. It doesnt work at all for me and my spouse.
We are senior citizens.
They want us to turn the mattress. We cannot turn that mattress and we had other people come over and just help us to turn it since weve been having it and its still terrible, it hurts our neck our back our legs no good
User's recommendation: Need someone to call us from Stern and Foster 206-919-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLess tan two months middle of the mattress sagging
S&F mattress rep is keep asking for more pictures. I have sent many pictures but they are asking for more.
I have a feeling that they don't want to do anything. Now I am thinking legal action is the only way I can get help. 120 days trial period and 10 year warranty they offer means nothing.
Stearns and Foster mattress are total waste of money in my opinion. My 5 year old $700 mattress in our guest room is superior to their $3300 lux estate.
Purchased S&F mattress Estate Lux medium for $3.3K. In less than two months the middle of the mattress sag so bad making it so hard to sleep on it.
According to their site, there is a 120-day trial period. They kept asking me to send pictures of the mattress. So far I have sent 15 pictures in three different days and still waiting.
Nothing has been done yet. Don't waste your money on S&F mattress.
User's recommendation: I would not recommend S&F mattress to my friends.
Seattle, Washington
No call back
No one call me back this is not wright again 206 919**** please have some one call me back I I purchased a mattress and its no good and I called customer service and no one has called me back but I got a text from you stating how was the phone call when no one never called me back. This is terrible so can someone please call me back
User's recommendation: I don’t know for now
Dallas, Texas
Worst mattress ever.
I am sleeping on my couch. I have a 4 sag in the mattress less than 1 minute of laying down. (I weigh 145 lbs)My dogs (chihuahuas,9lbs) roll down into me all night long and struggle to get out of the hole.
User's recommendation: SLEEP NUMBER.
No mattress w/delivery
Idk why the customer service lady sent me this sight ya I was disappointed that I get 1/2 my order when I was promised them together and now I sleep on the floor but No Big Deal!!
If they send everyone this sight for a mix up it most likely will be extremely full.
User's recommendation: Customer service shouldn't give this sight out of the person Never received the mattress also she was so rude she gave me the wrong # to the delivery Co.so basically she needs a new job one that likes to play games
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Windsor, Ontario
MATTRESS WARRANTY
Don't buy their mattresses. They claim they have a 10 year warranty which is not true.
When you have a problem, they deny the claim. Will never buy another mattress from them or Ashley Furniture again.
- No warranty as claimed
Preferred solution: A TOTAL REPLACEMENT!
User's recommendation: DO NOT BUY!!!
Erie, Pennsylvania
Impossible to talk to someone and ask some questions. For the $$$ of this mss as stress your service is terrible
Sagging in center of mattress. Very disappointed in quality. Warranty completed you should have proof purchase on file
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompany refuses to stand by warranty
I bought a stearns and foster mattress in November of 2012 I have all the tags on the mattress. I have tried to speak with the companies.
This mattress has destroyed my back. It has brought me health issues. Of medical bills. I will send them the bills The mattress is marked 8/12.
I pd over $1600 I just a credit for a new mattress.. They refused to help me CUZ I don't have the receipt/ business is closed, I don't hold receipts for almost 10yrs. They have a 10yr warranty. It almost over.
I need to send to attorney general office this complaint. Thank you
User's recommendation: Don't buy these mattress. You will have health issues
Please call me 516-650-****
A purchase in 2015 replaced 2017 again in 2019 and now ready for replacement again approved why should I have to delivery & disposal fee -already pain 3 times, I am a senior and handicap have some compassion Claim TS167****-XOZO
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Verified ReviewerIt is hard to get anyone to answer
This expensive mattress has sunk and sagged. It has damage to my back, legs, and yes my bladder.
My Dr has informed me to.use a air mattress until this is solved. For the longest time I never thought it was my mattress until 4 Dr's told me the same thing. A mri proved it. I may need surgery.
I need to have this stearns and foster removed from home I am still within the 10 yr warranty. Please email me ldelbianco2011@***.com
- Looks beautiful
- Back problems and then some
- Warranty not what is advertised
Preferred solution: Full refund
User's recommendation: Don't let your back be broken by a mattress.
Refund no help. Don't buy from them!
We bought a stearns and Foster mattress in May 2022. After a week of sleeping on it indentations appeared on both sides.
I called Stearns and Foster to have it returned. Since then nobody answers my call nor was a pick up date scheduled.
My only option is to call the bank and request to have the money returned. July 1st or get the lawyer involved.
User's recommendation: Do NOT buy from them. False advertisement and poorly made.
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Get over it