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Contact Stearns And Foster Customer Service

Stearns And Foster Phone Numbers and Emails

Toll-Free Number:

  • (866) 783-2767
Call customer service
Send Message

Sales/ Reservations:

  • (844) 483-4172

Stearns And Foster Emails:

Customer Service
Legal
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Stearns And Foster Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Stearns And Foster Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    86% phone 14% email
  • The best phone number to call Stearns And Foster is 8667832767. 100% of consumers used this number to address their issues and concerns.

  • The average hold time is from 3 to 5 minutes. The longest wait times are on Tuesday and Wednesday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Stearns And Foster may ask you for the following information to identify you as a customer: first and last name.

View full overview ›

How to Contact Stearns And Foster?

Most Popular Number:

(866) 783-2767
Total calls: 83 Issues resolved: 3 Last call: Nov 17, 2025

Stearns And Foster phone number for addressing consumer inquiries is 866-783-2767. This is a toll-free line for addressing questions about existing and past orders. If you need help choosing a mattress and want to connect with a sales expert to place an order, call 844-483-4172. Both support lines operate Monday through Sunday.

Stearns And Foster email address for contacting customer service is consumersupport@stearnsandfoster.com. If you have any consumer issues and inquiries, need assistance with your order, or simply would like to learn more about the company, send your messages to this address.
If you are a legal professional who seeks to connect with the company’s legal department and address legal inquiries, shoot a note at legal@tempursealy.com.

Stearns And Foster headquarters is based in North Carolina. If you need to send mail to the company, direct it to the following Stearns And Foster address: Stearns and Foster, Attn: Consumer Support One Office Parkway at Sealy Dr., Trinity, North Carolina 27370, United States. However, if you seek immediate assistance, it would be better to call or send an email.

Stearns And Foster support line for inquiries about orders operates Monday through Friday from 8 am to 8 pm EST; from 9 am to 6 pm EST on Saturdays and between 10 am and 6 pm EST on Sundays.
Stearns And Foster hours of operation for the sales phone line are from 9 am to 9 pm EST on weekdays and between 9 am and 6 pm EST on weekends.

Contacting the company via Stearns And Foster website is very easy. To do that, click the message-shaped button in the lower right corner of the page. Thus, you will be able to start a chat with a virtual assistant. You can select the question from the list on the screen or type the question yourself.

PissedConsumer Club

Contact Information

Stearns And Foster Website:

Stearns And Foster Help Center:

Corporate Office Address:

Stearns and Foster
Attn: Consumer Support One Office Parkway at Sealy Dr.
Trinity, North Carolina 27370
United States

Other Info (opening hours):

Hours of Operation:

Monday - Friday 9:00 AM to 9:00 PM

Saturday - Sunday: 9:00 AM to 6:00 PM

More contact details

Stearns And Foster Rating Based on 17 Reviews

Rating details

1.9
more details
Exchange, Refund and Cancellation Policy
Delivery Service
Value for money
Website

Rating stats

Rating trend

Summary of Stearns And Foster Customer Service Calls

94 TOTAL
CALLS
04:10 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Stearns And Foster?

Product/ Service Question:

  • “To inquire where the Sterns & Foster is located in Mt Pleasant is located b/c I am interested in buying a mattress.”
  • “Remote bed will not connect with remote”
  • “Warranty information”

Request for Information Question:

  • “Want to know the price range for the queen size mattress.”
  • “Checking on quality control”
  • “Questions about my new bed”

Return/ Replace Question:

  • “Sever discomfort mattress needs replacement”
  • “Need replacement remote ASAap”
  • “Return”

Shipping and Delivery Question:

  • “Best mattress Stern and Foster has in a king size bed older couple”
  • “Delivery”
  • “No mattress w/delivery”

Staff Question:

  • “Customer service very poor. Broken down mattress. Have had 5 more...all bad”
  • “Need service for my Rockwell king adjustable msttress”

Payments and Charges Question:

  • “Employee discount”

Other Question:

  • “Pissed”
  • “Light under bed stays on”
  • “Want to do business”

About

Related Companies

Tempur Sealy International, Sealy, Cocoon By Sealy

Summary

Stearns & Foster specializes in luxury beds made by certified craftsmen. The company was founded in 1846. Its headquarters is based in Trinity, North Carolina, USA. Stearns & Foster offers the following bases: Reflexion 7, Ease by Sealy, and Flat Foundation. Available sizes are split ca king, ca king, split queen, split king, and twin long. It provides 1 year parts and labor, 5 years parts only and 15 years prorated frame warranty. The company has a network of dealers across the United States. Customers can visit retail stores to test the mattresses before purchasing. It is possible to file a claim on the company website.

Stearns And Foster reviews and complaints

Stearns And Foster is ranked 70 out of 614 in Bed and Bath category

Compare Stearns And Foster Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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