Contact Stearns And Foster Customer Service
Stearns And Foster Phone Numbers and Emails
Toll-Free Number:
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(866) 783-2767
Sales/ Reservations:
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(844) 483-4172
Stearns And Foster Emails:
Stearns And Foster Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Stearns And Foster Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Stearns And Foster is (866) 783-2767. 100% of consumers used this number to address their issues and concerns.
The average hold time is from 3 to 5 minutes. The longest wait times are on Tuesday and Wednesday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Stearns And Foster may ask you for the following information to identify you as a customer: first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Stearns And Foster Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Stearns And Foster is (866) 783-2767. 100% of consumers used this number to address their issues and concerns.
The average hold time is from 3 to 5 minutes. The longest wait times are on Tuesday and Wednesday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Stearns And Foster may ask you for the following information to identify you as a customer: first and last name.
People call Stearns And Foster mainly because of product/ service, request for information and return/ replace.
15% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Stearns And Foster is consumersupport@stearnsandfoster.com. 85% of customers use this email address to address their issues and concerns.
How to Contact Stearns And Foster?
Most Popular Number:
| Total calls: 83 | Issues resolved: 3 | Last call: Nov 17, 2025 |
Contact Information
Stearns And Foster Website:
Stearns And Foster Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours of Operation:
Monday - Friday 9:00 AM to 9:00 PM
Saturday - Sunday: 9:00 AM to 6:00 PM
Summary of Stearns And Foster Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Stearns And Foster?
Product/ Service Question:
- “To inquire where the Sterns & Foster is located in Mt Pleasant is located b/c I am interested in buying a mattress.”
- “Remote bed will not connect with remote”
- “Warranty information”
Request for Information Question:
- “Want to know the price range for the queen size mattress.”
- “Checking on quality control”
- “Questions about my new bed”
Return/ Replace Question:
- “Sever discomfort mattress needs replacement”
- “Need replacement remote ASAap”
- “Return”
Shipping and Delivery Question:
- “Best mattress Stern and Foster has in a king size bed older couple”
- “Delivery”
- “No mattress w/delivery”
Staff Question:
- “Customer service very poor. Broken down mattress. Have had 5 more...all bad”
- “Need service for my Rockwell king adjustable msttress”
Payments and Charges Question:
- “Employee discount”
Other Question:
- “Pissed”
- “Light under bed stays on”
- “Want to do business”
About
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Stearns & Foster specializes in luxury beds made by certified craftsmen. The company was founded in 1846. Its headquarters is based in Trinity, North Carolina, USA. Stearns & Foster offers the following bases: Reflexion 7, Ease by Sealy, and Flat Foundation. Available sizes are split ca king, ca king, split queen, split king, and twin long. It provides 1 year parts and labor, 5 years parts only and 15 years prorated frame warranty. The company has a network of dealers across the United States. Customers can visit retail stores to test the mattresses before purchasing. It is possible to file a claim on the company website.
Stearns And Foster is ranked 71 out of 621 in Bed and Bath category
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